Shipping Policy

OUAR currently ships within Canada only. International shipping is not available at this time.

Orders are processed within 1-2 business days after purchase.

Orders placed on weekends or holidays will be processed the next business day.

Standard shipping across Canada is $18 CAD.

Orders over $350 CAD qualify for free standard shipping.

Delivery typically takes 3-9 business days depending on the destination.

Shipping times may vary during holidays or peak seasons.

Once your order ships, you will receive an email with a tracking number so you can monitor your shipment.

For security reasons, orders over $500 CAD may require a signature upon delivery. This helps ensure your purchase reaches you safely.

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned due to an incorrect or incomplete address, the customer will be responsible for additional shipping fees to resend the package.

OUAR is not responsible for shipping delays caused by carriers, weather conditions, or other circumstances outside of our control. We appreciate your patience and will always do our best to keep you informed.

If your package is lost or arrives damaged, please contact us within 48 hours of the delivery date so we can investigate with the shipping carrier.

We take the condition of every piece seriously and will work with you to find a resolution.

All items listed on OUAR are one-of-a-kind consignment pieces. OUAR reserves the right to cancel orders in the event of inventory errors, listing inaccuracies, or if the item becomes unavailable prior to shipment. In such cases, a full refund will be issued promptly.

OUAR reserves the right to review and verify any order prior to shipment.

If an order appears fraudulent or requires additional verification, OUAR may contact the customer to confirm order details before processing the shipment.

OUAR reserves the right to cancel and refund orders that are flagged as high risk by our payment processor or that cannot be verified.

This policy helps protect both our customers and our business from fraudulent transactions.

If you have any questions about your shipment, please reach out to us at:

support@ouar.net

LIST MY PIECE

Your Payout
Your first sale is 100% yours - no commission at all. After that, you keep 80% and OUAR keeps 20% to cover photography, listing, storage, and shipping.

You Set The Price
We’ll suggest a price based on what similar pieces sell for, but the final number is always your call.

How Long We List It
Your piece stays live for up to 180 days. That’s plenty of time to find the right buyer.

If It’s Not Selling
After 45 days, we may suggest a small price drop (up to 15%). We’ll email you first and you can say no. We always ask before changing anything.

When It Sells
You get paid via Interac e-Transfer within 3 business days. Buyers have a 48-hour window to flag condition issues, but can’t return for fit or preference - we provide detailed measurements upfront.

If It Doesn’t Sell
We’ll email you with options: extend with a price drop or return it on our next pickup run (free).

While It’s With Us
Your piece can’t be listed elsewhere (to prevent double-selling). We handle everything with care and are responsible for the listed value if anything goes wrong on our end.

Changed Your Mind?
Email support@ouar.net anytime and we’ll arrange a return. No penalties.

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Shipping Policy

Shipping Policy

How Consigning With OUAR Works